Shipping policy

Last updated: 2026

Delivery area

We currently deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). Some remote areas, the Scottish Highlands and Islands, and BFPO addresses may take longer.

Cost

Standard tracked delivery is free on all UK orders.

Processing and delivery times

Step	Time
Order processing (handling)	1–2 working days
Transit time, UK	3–5 working days
Total estimated delivery	4–7 working days

Working days are Monday to Friday, excluding UK bank holidays. Orders placed after 2pm or at weekends are processed the next working day.

Tracking

As soon as your order is dispatched we'll email you a tracking number and link.

Late, lost or damaged parcels

If your order hasn't arrived within the estimated time, or arrives damaged, email support@necklab.shop with your order number and we'll sort it out with a replacement or refund. Under UK law, items are our responsibility until they are delivered to you.

Wrong address

Please check your address carefully at checkout. If you spot a mistake, contact us as soon as possible. We can update it if the order hasn't been dispatched yet.

Customs and duties

All prices include VAT where applicable. There are no extra customs charges for UK deliveries.